Return, Exchange & Warranty Policy

Introduction

At Supershoper, we are committed to providing qualityful imported products. Customer satisfaction is very important to us. This policy explains the conditions under which returns, exchanges, and warranty services are applicable.

Product Receiving & Checking

• Customers must check the product in front of the delivery person at the time of delivery.

• Any visible damage, defect, or mismatch must be reported immediately.

• Once the delivery person leaves, no return or exchange requests will be accepted for damage or dissatisfaction.

Wrong Product Policy

• If a wrong product is delivered, customers may request an exchange before delivery person leaves.

• The product must be:

  • Unused

  • In original condition

  • In original packaging

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Returns

• Returns are applicable only if the product qualifies under this policy.

• If a customer wishes to return a product after receiving it, the return delivery charge must be paid by the customer.

• Products that have been used, damaged by the customer, or returned without original packaging will not be accepted.

Exchanges

• Exchanges are allowed only for defective or damaged products.

• Exchange requests must be raised at the time of delivery checking.

• Exchanges are applicable only for the same product.

Shipping & Delivery Charges

• Return delivery charges must be borne by the customer.

• For customers outside Dhaka, delivery charges must be paid to receive the product,

• All shipping and delivery charges are non-refundable.

Contact Us

For any questions regarding return, exchange services, please contact our customer service team.